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Support

Last updated: April 30, 2026

Help, contact, subscription, and account tools for Calobite.

Need to reach us? Email support@calobite.dev. We reply within 2 business days.

Contact

Manage your subscription

Calobite Premium is billed by Apple (on iPhone/iPad) or Google (on Android). To cancel, change plans, or request a refund:

On iPhone / iPad

  1. Open the Settings app.
  2. Tap your name at the top, then Subscriptions.
  3. Select Calobite and tap Cancel Subscription.

For refunds, visit reportaproblem.apple.com.

On Android

  1. Open the Google Play Store app.
  2. Tap your profile icon → Payments & subscriptions → Subscriptions.
  3. Select Calobite and tap Cancel subscription.

For refunds, visit Google Play subscriptions and tap the order.

Delete your account

You can delete your Calobite account and all associated data at any time:

  1. Open Calobite on your phone.
  2. Go to the Profile tab.
  3. Scroll to Delete Account and confirm.

Deletion is permanent and removes your profile, diary entries, weight history, exercise log, progress photos, and favorites. Canceling your subscription is a separate step (see above) — deleting your account does not cancel an active App Store or Play subscription.

If you can’t access the app, email privacy@calobite.dev from the address on your account and we’ll process the deletion manually.

Common questions

I forgot my password / can’t sign in

Calobite uses Sign in with Apple, Sign in with Google, or anonymous guest mode — there’s no password to reset. Tap the same provider you originally used. If you started as a guest and lost your data, it was only on that device; guest accounts don’t sync across devices.

The AI scan gave a weird calorie number

AI meal estimates are approximate. You can edit the portion size and nutrition values before saving to your diary. For packaged foods, the barcode scanner is more accurate than the photo scanner.

I was double-charged / my subscription didn’t activate

Email support@calobite.dev with your App Store / Play receipt. We’ll verify with our payment processor (RevenueCat) and resolve within 2 business days.

Request my data

Email privacy@calobite.dev from the address on your account. We’ll send you a JSON export within 30 days.

Medical disclaimer

Calobite is a wellness tool, not a medical device. Calorie and nutrition estimates may be inaccurate. Do not use Calobite as a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare provider before starting any weight-loss program, especially if you have a medical condition, are pregnant or nursing, or have a history of disordered eating.